When posting a question on a forum please keep in mind the more details you give in the question the more chances you have to receive a valid answer.
If possible present the problem by documenting it with logs, screenshots, videos if possible, sample reports, sample configurations etc
Keep in mind there are many versions of the software outhere so make sure to specify the version you are working on.
Stay away from short answers (unless they are Yes/No). If the suggestions given to you did not work; then reply and be specific on what you did and what did not work; please; please; please do not reply saying it didn't work.
Remember the more you give the more you receive
If possible present the problem by documenting it with logs, screenshots, videos if possible, sample reports, sample configurations etc
Keep in mind there are many versions of the software outhere so make sure to specify the version you are working on.
Stay away from short answers (unless they are Yes/No). If the suggestions given to you did not work; then reply and be specific on what you did and what did not work; please; please; please do not reply saying it didn't work.
Remember the more you give the more you receive